Warranty

Please locate your product below to find the process of receiving warranty service from the Manufacture that made your product. Each manufacturer has specific warranty policies. Please read the warranty and return policies pertaining to the specific item you are purchasing. 2K-Scooters is a dealer, not a Manufacturer, and therefore does not offer any warranty for the products we sell. If you have any issues contacting the Manufacture for service, please let us know so we can help speed up the process. If your product is not listed below, please contact us directly at: support@2kscooters.com.

2K-Scooters providers make every effort to ensure that products are free of defects or damages before shipment from the warehouses. Please inspect your new scooter immediately upon receipt. Note that damaged plastic parts claims (color coordinated housings, etc.) that are not covered by the manufacturers warranty  should be submitted to the carrier. It is therefore imperative that goods received damaged are reported immediately so that the appropriate claim may be submitted to the shipping carrier.

Warranty for Black Widow Scooters

Black Widow offers a 30 day part replacement warranty on defective parts and shipping damage. To receive warranty service, please call their tech support line at 800-975-0258 or email them at info@blackwidowinc.com

Warranty for BladeZ Scooters

Bladez offers a 90 day part replacement warranty on defective parts and shipping damage. To receive warranty service, please call their tech support line at 949-206-0330. You will also need your receipt handy.

Warranty for EVO Powerboards

If you have a warranty claim (includes shipping damage) please go to www.x-tremescooters.com/support/ and you will find a very easy to complete claim form.  If you are not getting the support you feel you require, please contact me and I will be happy to advocate.

Your warranty for EVO Scooters is directly with the manufacturer.  The Manufacturer (X-Treme Scooters) offers a 30-day limited warranty on  EVO scooters and accessories. This warranty covers factory defects only. The Manufacturer will however send you free parts at their discretion during the 30 day warranty.

Warranty for Fisher Price Scooters

Fisher Price offers a 1 year bumper to bumper warranty and 6 months on the battery. If you have any shipping damage or missing parts, please contact us at support@extremescooters.biz If you have any warranty issues such as factory defective parts or operating issues, please call their tech support line at 800-432-5437.

Warranty for GoPed Scooters

Prior to sale you must complete the GoPed Factory Warranty and Limited Liability Agreement prior to us shipping you your scooter.  Warranty period is for 90 days.  Full warranty administration information is contained in the instruction manual that ships with the scooter.  Warranty administration is handled between buyer and GoPed.  GoPed offers a 90 day part replacement warranty on defective parts and shipping damage. To receive warranty service, please call their tech support line at 925-373-7827.

Warranty for Pocket Bikes

Every pocket bike we sell on our website includes a manufacturer's warranty, unless otherwise specified. In general, the warranty states that the product you purchase will arrive free of defects or the manufacturer will replace the defective parts free of charge for the warranty period stated, with a few exceptions. It's very important to note the exceptions and the also the conditions under which the warranty is offered, which are explained in detail below.

We guarantee our products from manufacturer defects within the first 30 days from the date you receive your item. Unless otherwise noted, warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will be responsible for the shipping costs for the initial bike order only. Any warranty parts that are needed will require the customer to pay all shipping and handling costs.

At our discretion, we require either submission of digital pictures of the part in question or the original part be returned to us with a copy of the invoice and a brief statement indicating the defective nature of the merchandise. Upon arrival, we will verify the defect. Please note, items are covered for regular use, if we find the cause to be from misuse or abuse the item(s) may be outside the warranty and the customer may incur repair charges. Replacement parts are shipped as soon as possible in the event of warranty issues, but it is customer's responsibility to physically install the replacement parts. If it is necessary for the full product to be returned for repair or replacement, customers are responsible for the shipping cost to and from the warehouse.

Limited parts warranty detail:

Warranty is effective only if:

(1) The product is completely and correctly assembled by any end users.
(2) The product is used under normal conditions for its intended purpose.
(3) The product receives all necessary maintenance and adjustments.

Vehicle Prep, Replacement of Defective Parts and Labor

Our manufacturers all agree to replace defective parts under their warranty program for the warranty period stated. However, this warranty does not include labor to diagnose the problem, remove the defective part, or install the replacement part. Please consider this carefully! Even in the event that your vehicle arrives with a defect that prevents you from using it immediately, your only course of action is to file a warranty claim through us to resolve the problem.

We want to be 100% clear on this policy so you can take it into consideration before deciding to purchase a vehicle. The vehicles we sell are crated at the manufacturer's factory. They are intended to be in fully operational, defect-free condition when they arrive at our warehouse and are shipped to you, but occasionally there are minor problems that must be resolved during setup and vehicle prep. Normally, these issues are handled by a local powersports dealer who will then charge you $100-$300 as a "prep" fee. One of the big savings you enjoy by purchasing a vehicle from us is avoiding this fee and performing the prep yourself. However, this also requires that you have the tools and knowledge to deal with these issues. If, for example, your vehicle has a defective part that needs replacement under the warranty program, we'll gladly send you the replacement part, but you'll be responsible for removing the defective part, installing the new part, and making the proper adjustments so that it will operate correctly. If you're not up to the job, you'll be responsible for bringing the vehicle to a mechanic and paying for the cost of the repair.

Regarding vehicle prep, we highly recommend that you bring your vehicle to a mechanic for setup and prep unless you have experience in small engines. Ideally, you should be able to simply tighten all the fittings, change the shipping fluid, and fill the tank with gas and drive off, but that isn't always the case nor do we guarantee or imply that this will be the case. At the very least, you should have a mechanic on standby that can be available to assist you if you run into problems.

Please also note that incomplete or incorrect vehicle prep may void the manufacturer's warranty. For example, if you fail to check the tightness of all nuts and bolts - including those installed at the factory - the manufacturer will not replace a part damaged by a loose nut or bolt.

We recommend that, upon arrival, you do the following:

1. Drain the shipping fluid and replace with a high quality 4-cycle engine oil.
2. Use 93 octane fuel or better.
3. Inspect and tighten all nuts, bolts, fittings. Consider using loctite threadlocker.
4. Insert the fuse.
5. Read the manual and follow the start-up and break-in instructions exactly.

If all of this sounds like more than you are capable of, then you may be better off just going to a local dealer and paying the extra money to purchase a fully assembled, fully prepped vehicle.

Warranty for Razor Scooters

Razor USA offers a 90 day part replacement warranty on defective parts and shipping damage. To receive warranty service, please call their tech support line at 866-467-2967.

Warranty for ScooterX Scooters

ScooterX offers a 30 day part replacement warranty on defective parts and shipping damage. To receive warranty service, please call their tech support line at 702-889-1741

Warranty for X-treme™ Scooters

If you have a warranty claim (includes shipping damage) please go to www.x-tremescooters.com/support/ and you will find a very easy to complete claim form.  If you are not getting the support you feel you require, please contact me and I will be happy to advocate.

Your warranty for X-treme Scooters is directly with the manufacturer.  The Manufacturer (X-Treme Scooters) offers a 30-day limited warranty on  X-treme scooters and accessories. This warranty covers factory defects only. The Manufacturer will however send you free parts at their discretion during the 30 day warranty. 

The Manufacturer offers a full 6-month even trade warranty on defective batteries. If any battery should become faulty within 6 months from the purchase date they will replace the battery free of charge. Old batteries must be returned to the manufacturer. Contact Customer Support for instructions.