Warranty

If your scooter is in need of warranty service, please see our warranty page for contact information. Most of the Manufactures we work with only cover replacement parts, which means customers are responsible for replacing the parts, they will not ship you a new scooter. You may also be asked for a picture of the defective part. Please see our warranty section for more information.

Return Policy

We do not accept any returns on products or parts. All sales are final. We ask that you make sure when you place your order, you educate yourself on the products and what you are ordering is your absolute and final decision. If you have questions regarding the quality or reliability of a product, please contact us.  We try very hard to keep product specifications and speeds as accurate as possible and we update them once we test the product or hear back from our customers.

All scooters specifications are based on the information given by the manufacturer and the manual provided with the scooter. We do not make any claim as to the accuracy of the manuals or the specifications listed on this site. We do our best to give the most accurate information possible. We don't always receive accurate specifications for the products we sell from the manufacturer. Returns will not be accepted because of incorrect advertisements. We are not responsible for any errors regardless of the source, including but not limited to typing errors, misprint, omissions.  We do guarantee that you will receive a scooter that is the same as the picture shown to the exception of the color and a few details as manufacturers may change specifications from one shipment to the next.

Scooters may not be returned or refused for cosmetic damage such as scratches or minor adjustments.  The selections of colors are current; however, our stock changes quickly and an alternate color will be shipped if your color is unavailable at time of shipping without prior customer notification.  Returns or refusals of delivery for wrong color being received are treated as a return and are subject to all return and shipping fees described in this policy.

There may be a rare occasion (at the discretion of 2K-Scooters) where a return is granted.  Customer is responsible for returning merchandise at their own expense. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 30 days of the purchase date. Preparing your product for return shipment:

At the discretion of 2K-Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. Items returned without an R.M.A# may be recycled without customer recourse and may not be credited for refund or exchange.

Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made within 3 - 5 weeks of receipt. The amount of the refund is affected by the following store policies:

• All shipping fees incurred by 2K-Scooters are nonrefundable under any circumstances.
• The free shipping promotion does not apply when calculating refunds.
• A 20% restocking fee is charged on returns.
 
Shipping Policy

All orders are processed daily. Products normally ship same or next day unless specified on the product page. We cannot guarantee a certain delivery date due to occasional shipping company and warehouse delays. You will be sent tracking information via email after shipment has been made. Make sure you use a valid email address and phone number when you check out, otherwise we have no way to send you a receipt and tracking number, or get a hold of you for any other reason.

You can expect to receive your order within 7-10 business days. Please be aware, Saturday and Sunday are not business days and no packages will be shipped on these days. All shipping is done via UPS Ground, DHL and FedEx. Sorry, we are currently NOT exporting our gas scooters outside of the United States.

Larger items will be shipped "Freight Truck". The freight company must be able to access your area with a large truck (sometimes a 16-wheeler). The trucking company will call you before attempting to deliver. Make sure you give us a valid day time phone number and email address. Also be sure to fully inspect the shipment when it arrives, notify the driver of any damage or missing pieces.

Once your item has left the warehouse, your order cannot be 'canceled'. Cancellations are only accepted within the first 24 hours of order submission. If such a cancellation case occurs where the item is already in transit, you are responsible for all shipping and insurance costs to return the item to us.  Cancellation Return Items  must be still in their original, unopened box with no damage or parts missing.  All cancellation returns are subject to a 20% restocking fee.

Upon arrival, you must:

1. Inspect the whole product before signing the delivery receipt. In case of any damage, you must note the damages on the delivery receipt and have the driver sign this receipt (the BOL). Failing to do so will void the claim. DO NOT REFUSE SHIPMENT FOR ANY REASON OR YOU WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES TO AND FROM, AS WELL AS A 30% RESTOCKING FEE - NO EXCEPTIONS.

2. All noted damages must be reported to 2K-Scooters via email within 24 hours of delivery (NO EXCEPTION).

3. Please save original packing material for investigation by the shipping company. Please take pictures of the damaged boxes and merchandise and send the pictures to support@2kscooters.com within 48 hours of delivery. Please note that shipping damage can occur even if the box/crate is in pristine/new condition. Simply knocking over the box when the truck takes a wide turn can damage the inner contents without any visible sign of damage to the box/crate. You must inspect the contents before you sign, not just the box. Failure to do so simply relieves the freight company of their responsibility and liability.

4. You will file shipping damage claim with the assistance of the freight company and the merchandise will be inspected by a representative from the freight company.

5. We will ship you a replacement product/merchandise after the claim is settled by the freight company at your request.

6. If there is any chargeback initiated by you due to damage, you will have to pay 30% restocking fee plus all shipping fees. Original shipping fees are not refundable.

Refused Shipment Policy
DO NOT REFUSE SHIPMENT FOR ANY REASON OR YOU WILL BE RESPONSIBLE FOR ALL SHIPPING CHARGES TO AND FROM, AS WELL AS A 30% RESTOCKING FEE - NO EXCEPTIONS.

Shipping Damage
We pride ourselves on carrying top quality merchandise, but even under the best of circumstances products may arrive with shipping damage or defect. We stand by our products and have policies in place to make sure you're covered if this occurs. Our shipping damage and product defect policy is as follows:

If you find that your product was damaged during shipping, please notify us immediately. Please inspect your order upon receipt, before you sign the Bill Of Lading. All shipping damage must be reported to the freight driver upon inspection and recorded on the Bill Of Lading in order to qualify for the damage claim. We may ask for a copy of the BOL with the damage listed and verified by the driver. We may, in some cases, ask you to take a digital picture of the damage and email it to us. We must be notified of any shipping damage immediately. Any claims for shipping damage received greater than 24 hours after receiving your shipment and/or if any wear and tear or damage induced by obvious wreckage is apparent in the digital pictures you submit will result in refusal of your claim by the freight company.

Please be sure to inspect your package when it arrives. Buyer(s) acknowledges and agrees to surrender and waive any rights to a payment disputes, chargebacks or exercise any legal rights to seek damages from 2K-Scooters and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf due to a lost or damaged shipment.

If buyer(s) refuse to accept shipment at time of delivery for ANY reason, then buyer is responsible for all freight cost to and from, any costs associated with damages sustained during transit, and subject to a 30% restocking and repackaging fee. This Agreement shall be affecting and binding upon my heirs, agents, personal representatives and assigns. Buyer(s) if fully aware of the risks or lost or shipping damage(s) which may occur during freight transportation and fully accept all responsibilities in regards to any financial loss which may occur. Please save all original packaging material for investigation by the shipping company.

Shipping Damage - LTL Trucking
Most of our larger scooters are shipped on a pallet via LTL carrier. We inspect for damage and missing parts prior to shipping. If your scooter is damaged during shipping, or there are missing parts, you must notify us within 48 hours of receipt. Please inspect your order upon receipt, before you sign the Bill Of Lading (BOL). All shipping damage must be reported to the freight driver upon inspection and recorded on BOL. We will arrange for exchange of the parts or replacement of the parts.

We may ask you for pictures and to return the broken parts prior sending replacement parts. We reserve the right to charge you for all replacement parts and shipping freight before the claim is concluded.

Shipping Damage - DHL / UPS / FEDEX / USPS
DAMAGE THAT OCCURS DURING SHIPPING IS NOT COVERED UNDER OUR WARRANTY BUT IS COVERED BY THE CARRIERS INSURANCE! YOU MUST PROCESS A CLAIM DIRECTLY WITH THE CARRIER! Free parts to replace those that were damaged during shipping will be provided upon completion of proper notification. You may be required to send the part back or send photos (as attachment to email is fine) before manufacturer will send a replacement. We reserve the right to charge you for all replacement parts and shipping freight before the claim is concluded.

NOTE: Minor scratches caused from shipping and handling  or "blems" or blemishes are not considered replaceable damage as they do not affect the functionality of the scooter.  Again, every effort is made to provide styro-foam, bubble wrap and padding as required to insure damage free delivery.  However, due to the rough handling by the carriers there will always be some movement within the box that will appear as small rubs, blemishes or wear marks. DO NOT refuse the shipment on this basis.  Only significant damage that cannot be repaired by the installation of new, replacement parts would be justification to refuse delivery.

In the event that spare parts or in the rare case an exchange is needed, we will only ship items free of charge to the original shipping address. There will be no exceptions.

Terms of Sale

When submitting an order to 2K-Scooters, you acknowledge that you have read and understand our disclaimer, warranty and store policies, and agree to these as a condition for  the terms of sale.